Privacy Policy

Terms & Conditions

Dear Esteemed Shoppers,

Welcome to Event Cart! India’s premium events based quick commerce business.  

The website www.eventcart.co.in & EventCart App (hereinafter referred to as “website” & “app” respectively) is owned and operated by EventCart, a company incorporated under the Companies Act, 2013. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs your relationship with EventCart (hereinafter referred to as “EC”/ “We” / “us” / “EventCart” /). 

Your use and transactions on www.eventcart.co.in, indicate that you have read and understood these Terms and policies and accept them as the legal equivalent of a signed, written contract, binding you to these Terms. EventCart shall be responsible for fulfilling your order including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on EventCart website or app.

Your participation as a customer in this service will constitute acceptance of this agreement.

At www.eventcart.co.in, we try to give you access of our services for 24 hours on every 7 days of a week. The website may not be available to you from time to time, for reasons including but not limited to unavoidable circumstances or for maintenance purpose. You acknowledge and understand this exception with EventCart. EventCart reserves right to add on or discontinue any services from its website at its discretion. EventCart reserves the right to amend/modify these Terms and Conditions at any time, as it may deem necessary or desirable. Such changes shall be applicable as it would be available on the website. You are requested to read these terms every time you visit the website for usage or transaction.

Sellers

EventCart is selling its products on the website which includes third party products. For such third-party products, the company has legal authority to sell products to the user, through website. 

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time. EventCart reserves the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.

We put every effort to ensure, that our website contains correct information. However, EventCart makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on website. Purchase of a product on the website is subject to availability of stock.

We strive to offer you best possible rates of the product, but EventCart does not guarantee that these prices will be minimum in the region or country or in comparison to other players of the industry. EventCart reserves right to change or update rate and other details of the product on its website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from EventCart suppliers, EventCart shall have the right, post the acceptance of any order, to decline or cancel any such order, whether the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and EventCart cancels your order, we will refund the amount.

On booking for Decoration or Instrumental play under your booking, you agree to allow EventCart’s associates to visit your place for the performance of services, in pursuance to your order. Post booking and payment, our representative will contact you to re-check the time to visit you for such performance and make his/their arrangements accordingly. Such activities may be performed by our third party service provider and we are facilitating their services for your convenience only. We always try to give you safe and secure environment while performance of services but we expect you to maintain your privacy and apply your diligence while availing the services. You are requested to check the identity of service personnel and may counter check with company’s representative. We suggest you to be present at place of performance for all time. We will not be responsible for any missing item at your place. For any grievance or deficiency in service you can contact us immediately. Any grievance on these services post 2 hours of performance will not be acceptable. For the performance at any hotel, you need to take permission from Hotel. We will not be responsible for cancellation of services and refund, if you cannot take this permission from hotel, in time.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such a case, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

The message on the complimentary message card, which is provided by EventCart, can either be printed or handwritten, depending on where the delivery is scheduled for.

We request you to check and follow our Care Guide, available on the website, to take care of your cakes, plants and flowers delivered by us.

Orders and Acceptance of Orders

Products with its information has displayed on the website to Invite Offer from User. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS/push notification) of acknowledging your order does not signify our acceptance to your offer. EventCart reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it dispatches to delivery, by EventCart. No other act or omission on the part of EventCart shall be considered as acceptance of offer or order by EventCart. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact and shipping address.

You agree that, if EventCart cancels all or a part of your order, your sole and exclusive remedy is either that:

(a)You agree that, if EventCart cancels all or a part of your order, your sole and exclusive remedy is either that:

(b) EventCart will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, EventCart accepts Visa, Master Card, RuPay, Paypal and American Express Debit Cards, Internet Banking, Digital wallets and UPI. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the EventCart website or through EventCart mobile application, are subject to specific terms and conditions of such third party payment gateways.

Shipping & Delivery Policy

EventCart endeavour to deliver products to the recipient as per the delivery option selected by User while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of Customer, EventCart provides, Fixed Time Deliveries & charges nominal amount from customers for selecting fixed time delivery and such charges displays on webpage while selecting the timeframe for delivery. However, under Fixed Time Deliveries, EventCart is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. Since cakes are perishable in nature, we attempt delivery of your order only once. The delivery cannot be redirected to any other address.

Before any festival or major occasions, we suggest you to place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products. Those may reach to the recipient at two different times or days.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

1. Bad weather

2. Political disruptions

3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Fix Time Deliveries

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Such deliveries will not take place on Sundays and Public Holidays.

Our logistics partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked.

Recipient refusing to accept the delivery.

1. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

2. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. EventCart reserves the right to reschedule the delivery to another date.

Deemed Delivery

Under any class or category of orders, selected by Customer, EventCart will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case the recipient is not available at given address, our delivery boy will try to contact User and User can inform the delivery person to deliver the product to the gate/reception/neighbor of Recipient. As it would be a surprise for Recipient, we avoid contacting recipient in such circumstances. No request of cancellation, refund or modification would be entertained by EventCart, in such cases. So we request you to be sure about the details of recipient and his/her availability before placing the order.

On successful delivery, EventCart representative or delivery personnel will request Recipient for an acknowledgement of delivery. In case of refusal by Recipient either to accept delivery or provide acknowledgment, the e-mail issued by eventCart to User/Customer on delivery or deemed delivery of Product shall be a sufficient Proof of delivery in case of any dispute with customer.